Privacy policy

Like Butter Pty Ltd
ABN 17610645013
15 Fitzgeralds Close, Castlemaine VIC 3450
cuts@likebutter.com.au

Last updated: May 2026

This privacy policy is also published as Part 3 of our Terms of Service.

id="privacy-policy">Part 3: Privacy Policy

Like Butter Pty Ltd ("we", "us") is committed to handling your personal information responsibly and transparently. This policy explains what information we collect, how we use it, and your rights.

1. What We Collect

We collect personal information that you provide directly to us, including:

• When you place an order: name, email address, phone number, shipping and billing address, payment information (processed securely by our payment provider — we do not store your credit card details)
• When you contact us: name, email address, phone number, and the content of your message
• When you create an account: name, email address, and order history
• When you subscribe to our mailing list: email address and name

We also collect information automatically when you visit our Site:

• Cookies and similar technologies: Our Site uses cookies for essential site functionality (e.g. shopping cart, login sessions) and, where you have consented, for analytics and marketing purposes. You can manage your cookie preferences through your browser settings or our cookie consent banner
• Analytics data: We use analytics tools (including Shopify Analytics and, where consented, Google Analytics) to understand how visitors use our Site. This data may include pages visited, time on site, referring URLs, browser type, device type, and approximate location derived from IP address
• Shopify: Our store is hosted on Shopify. Shopify collects and processes data as described in their privacy policy at shopify.com/legal/privacy

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your orders, enquiries, or account
• Send you marketing communications (only where you have opted in — you can unsubscribe at any time)
• Improve our Site, products, and services
• Comply with legal obligations

We do not sell your personal information to third parties.

3. Who We Share Your Information With

We may share your personal information with:

• Service providers: Shopify (hosting and e-commerce platform), payment processors, shipping and logistics providers, email marketing services, and analytics providers — only to the extent necessary to provide our services to you
• Professional advisers: Accountants, lawyers, or auditors where necessary
• Law enforcement or regulators: Where required by law or to protect our legal rights

Where your data is transferred outside Australia by our service providers, we take reasonable steps to ensure it is handled in accordance with Australian privacy standards.

4. Marketing

We send marketing emails only to people who have opted in. Every marketing email includes an unsubscribe link. You can also email cuts@likebutter.com.au to opt out at any time.

5. Social Media and Third-Party Tracking

If you interact with our social media accounts (Facebook, Instagram, TikTok, Pinterest, YouTube), those platforms collect data in accordance with their own privacy policies.

Where we use tracking pixels (such as Meta Pixel) on our Site, these are subject to your cookie consent preferences and only activated where you have given consent.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our Site uses SSL encryption for all transactions.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting obligations. Order records are retained for a minimum of seven (7) years for tax and warranty purposes.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or out-of-date information
• Request deletion of your personal information, subject to our legal obligations to retain certain records
• Withdraw consent for marketing communications at any time
• Lodge a complaint if you believe we have breached your privacy

To exercise any of these rights, contact us at cuts@likebutter.com.au.

9. Children's Privacy

We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on this page with the "Last updated" date shown above.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us at cuts@likebutter.com.au. We will respond to your complaint within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Contact

Like Butter Pty Ltd

15 Fitzgeralds Close

Castlemaine VIC 3450

cuts@likebutter.com.au