KittaParts Birch in stock ready for dispatch before Christmas! KittaParts Birch in stock ready for dispatch before Christmas!

FAQs

What are Like Butter’s business hours?

Our business hours are 8am to 4pm, Monday to Thursday. Appointments to discuss custom orders are currently being held via video conference.

Schedule an appointment

Where is Like Butter located?

Like Butter's office and showroom is located at 30 Chelmsford Street, Kensington, Melbourne, Victoria. The workshop is located at 15 Fitzgeralds Close, Castlemaine, Victoria.

How can I contact Like Butter?

Our preferred method of contact is via email - cuts@likebutter.com.au

Our response to your initial email will include our office phone number.

When can I expect delivery of my online order?

Lead times are indicated on the product pages. We will be in touch if there are any delays.

Courier transit times are dependent upon location.

Do I need to be at the delivery address to accept delivery of my online order?

Yes. If there will not be someone at the delivery address to sign for delivery, please provide instructions on where your order can be left safely in the "Special instructions" field in the checkout.

When will my online order be ready for pick up?

Unless we contact you to notify you otherwise, your order will be ready for pick up as per the lead time indicated on the product page. Once your order is ready for collection, you will receive an email notification. The email includes a link to schedule a pick up appointment for Kensington pick ups.

How do I specify custom crate sizes?

Read more about our custom crates. For a quote, please submit the quote form.

Can Like Butter customise a product?

Yes, in most instances. Please refer to our page about custom furniture.

How can I obtain a quote for custom items?

Please submit the quote form and we’ll be in touch to arrange a quote or schedule a meeting depending on the complexity of your idea. Read more about our custom furniture.

Why are custom items more expensive than standard products?

Standard products are priced based on the efficiency of producing them in batches. As with a lot of things, cost per unit typically reduces when making multiples of the same thing. This is due to a number of factors including design, programming, sourcing materials and setting up. Not only can we not get the same economy of scale with one-off items, we also need to take design time into account.

Should I seal my plywood product?

It really depends on the product, what you are going to use it for and your personal preference. To keep costs down, some of our products are available unsealed as raw, sanded timber. In some applications, no further finishing is required, particularly if you are comfortable with cleaning any marks with some fine sandpaper (180 grit). Alternatively, if you prefer to clean your surfaces with a damp cloth, then a seal is recommended to protect the timber from spills and any wet cleaning processes that may cause dust to be embedded into the timber.

Sealing also offers an extra layer of protection for the plywood and will extend the life of your product.

How do I care for my product?

Please refer to our care instructions.