What are Like Butter’s business hours?
Our business hours are 8am to 4pm, Monday to Thursday. Appointments to discuss custom orders are currently being held via video conference. To schedule an appointment, please click the link below.
Where is Like Butter located?
Like Butter's office and showroom is located at 30 Chelmsford Street, Kensington, Melbourne, Victoria. The workshop is located at 15 Fitzgeralds Close, Castlemaine, Victoria.
How can I contact Like Butter?
Our preferred method of contact is via email: firstname.lastname@example.org. Our response to your initial email will include our office phone number.
How much will delivery cost?
Courier charges depend upon the item and location. To check shipping costs, place the products that you would like to purchase in your cart and then proceed to the checkout. Enter your address and click "Continue to shipping". The shipping price will show on the following page.
Some of the larger items, for example the Table Mk2 and Field Desk, are not available to ship via courier. If you would like a quote for delivery of these items, please email email@example.com.
Courier surcharges mean that shipping is quite expensive for items over 2m long or weigh 30kg or more. Please email firstname.lastname@example.org if you have any questions or issues with the shipping costs.
When can I expect delivery of my online order?
Lead times are indicated on the product pages. We aim to dispatch orders for stocked items within one business day of receipt of the order. We will be in touch if there are any delays.
Courier transit times are dependent upon location.
Do I need to be at the delivery address to accept delivery of my online order?
Yes. If there will not be someone at the delivery address to sign for delivery, please provide instructions on where your order can be left safely in the "Special instructions" field in the checkout.
When will my online order be ready for pick up?
Unless we contact you to notify you otherwise, your order will be ready for pick up as per the lead time indicated on the product page.
How do I specify custom crate sizes?
Can Like Butter customise a product?
In most instances, yes. Refer here for further information.
How can I obtain a quote for custom items?
What weight can the pegboard hold?
The pegboard has not been weight tested however the pegs are very strong and can comfortably hold 10kg each. You will need to consider weight distribution to ensure that the panel is stable and won’t tip over.
Why are custom items more expensive than standard products?
Standard products are priced based on the efficiency of producing them in batches. As with a lot of things, cost per unit typically reduces when making multiples of the same thing. This is due to a number of factors including design, programming, sourcing materials and setting up. Not only can we not get the same economy of scale with one-off items, we also need to take design time into account.
Should I seal my plywood product?
It really depends on the product and what you are going to use it for and your personal preference. To keep costs down, we provide many of our products unsealed as raw, sanded timber. In many applications, no further finishing is required, particularly if you are comfortable with cleaning any marks with some fine sandpaper (180 grit). Alternatively, if you prefer to clean your surfaces with a damp cloth, then a seal is recommended to protect the timber from spills and any wet cleaning processes that may cause dust to be embedded into the timber. At the end of the day, it comes down to an aesthetic choice of whether you like seeing the wear-and-tear of life or being able to wipe it away.
How do I care for my product?
Refer to our Care Instructions here.