Shipping and pick-up
Orders can be collected from our Kensington showroom or Castlemaine workshop. Please select your chosen location at checkout. And don't forget to apply the 10% discount code!
Pick-up is available Monday-Thursday between 8am and 4pm by appointment only.
Once your order is ready for collection, you will receive an email notification. The email includes a link to schedule a pick up appointment for Kensington pick ups.
Local delivery is available for orders over $500. This option will show in the checkout for orders that qualify. We will be in touch in due course to arrange a suitable delivery day and time. Note that Melbourne deliveries are usually on a Tuesday.
The shipping cost is calculated at the checkout once the delivery address has been entered.
Lead times are indicated on the product pages. We will be in touch if there are any delays.
Courier transit times are dependent upon location. You will receive tracking details via email once the courier has been booked.
If there will not be someone at the delivery address to sign for delivery, please provide instructions on where your order can be left safely in the "Special instructions" field in the checkout.
Some of the larger items, for example the Table Mk2 and Field Desk, are not available to ship via courier. If you would like a quote for delivery of these items, please email email@example.com.
We currently are unable to ship outside of Australia.
Storage fees will be charged for goods left in our possession for more than 2 weeks. After 2 weeks from the date of completion, storage will be charged at $33 per cubic metre per week.
If you return your goods within 30 days, with a copy of your Like Butter invoice, the goods are clean and have not been used or assembled; we’ll give you a full refund. If the item has been assembled or requires cleaning, and you have a copy of your Like Butter invoice, a shop credit will be issued less a cleaning charge to be determined by Like Butter upon visual inspection of the item/s.
Please email firstname.lastname@example.org to arrange a return.
Sorry, we cannot accept returns on goods ordered to your specification (such as custom-made furniture).
Exchanges and refunds can be given where goods are faulty (other than any fault that was clearly communicated to you, or which ought to have been revealed by an examination of the product, at the time of purchase), wrongly described, different from a sample shown to you or don’t do what they are supposed to do.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This policy is in addition to and does not affect your statutory rights under the Trade Practices Act.