TERMS OF TRADE AND LEGAL INFORMATION
The following terms of trade form part of any contract of sale between J.S. Freeman & L.A. Woodward (trading as Like Butter) and our clients:
If you return your goods within 30 days, with a copy of your Like Butter invoice, the goods are clean and have not been used or assembled; we will give you a full refund. If the item has been assembled or requires cleaning, and you have a copy of your Like Butter invoice, a shop credit will be issued less a cleaning charge to be determined by Like Butter upon visual inspection of the item/s.
Sorry, we cannot accept returns on goods ordered to your specification (such as custom made furniture).
Exchanges and refunds can be given where goods are faulty (other than any fault that was clearly communicated to you, or which ought to have been revealed by an examination of the product, at the time of purchase), wrongly described, different from a sample shown to you or do not do what they are supposed to do.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This policy is in addition to and does not affect your statutory rights under the Trade Practices Act.
Confirmation of Sales Orders:
Any of the following actions will be deemed an official sales order and instruction to proceed under the terms of our quotation and terms of trade:
1. The payment of any amounts due in relation to a Like Butter quotation, order or invoice, or;
2. The physical, faxed, emailed or digitally transferred receipt of any intent to proceed in relation to a Like Butter quotation, order or invoice.
Cancellation of Custom Orders:
In the event that a client does not wish us to proceed with production after any of the above events, it is the client’s responsibility to provide written instructions via email to firstname.lastname@example.org and to also receive our verbal or electronic confirmation of this cancellation. The client shall be liable to Like Butter for the order processing, design, materials, and labour cost incurred in manufacturing
the goods to that point, plus an administration cost of 20% of the goods value.
Cancellation of Product Orders:
In the event that a client does not wish us to proceed with production after any of the above events, it is the client’s responsibility to provide written instructions via email to email@example.com and to also receive our verbal or electronic confirmation of this cancellation. The client shall be liable to Like Butter for an administration cost of 10% of the goods value.
Delays in Manufacture:
Like Butter takes pride in meeting our estimated lead times for delivery of satisfactory product and providing realistic and achievable deadlines for order completion.
In the event that order production is delayed due to circumstances beyond Like Butter’s control (including but not limited to transit delays, production delays, equipment malfunction), the client shall remain liable for all amounts due under the contract upon the eventual delivery of product, to the extent allowed by applicable law. Clients are asked to provide ample additional time to allow for unforeseen circumstances.
Unless agreed in writing prior to production commencing, a 50% deposit is required on placement of your order and full payment of the balance must be arranged prior to collection or delivery of goods. Partial delivery or collection is not available until full payment has been received. Payments can be made by cash, cheque (3 days clearance required), MasterCard, Visa, Bankcard or via a direct cash deposit into Like Butter’s bank account.
Restriction of Liability:
To the extent allowed by applicable law, neither Like Butter, its employees, subcontractors, partners, nor associates shall be liable for consequential loss, injury or damages arising from the design, manufacture, distribution or use of any products manufactured by Like Butter, delays in order completion, any other failure of performance, or any representation made on behalf of Like Butter by its employees, subcontractors, partners, or associates.
This Contract shall be subject to and construed in accordance with the laws of the State of Victoria and parties to the contract will submit to the jurisdiction of the courts and tribunals of that State.